FAQ

Frequently Asked Questions

General Questions

1. What types of jewelry do you offer?

We offer a wide variety of high-quality jewelry, including AAA zircon necklaces, bracelets, earrings, and sets filled with 18k gold and white plated rhodium at 5 and 10 mils. All our pieces are nickel-free and designed to suit various styles and occasions.

2. Are your jewelry pieces hypoallergenic?

Yes, all our jewelry pieces are nickel-free, making them safe and comfortable for those with sensitive skin.

3. How do I care for my jewelry?

To maintain the beauty of your jewelry, avoid exposure to water, perfumes, and harsh chemicals. Store your pieces in a cool, dry place and clean them gently with a soft cloth.

Orders and Shipping

4. How can I place an order?

You can place an order directly through our website. Simply select the items you wish to purchase, add them to your cart, and proceed to checkout.

5. Do you offer international shipping?

We don't as right now. Soon!

6. How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Shipping times vary based on your location:

  • Domestic (within the US): 3-7 business days
7. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website.

Returns and Exchanges

8. What is your return policy?

Byanabrazilianjewelry.com does not offer returns. Exchange only.

9. How do I exchange an item?

To exchange an item, please follow these steps:

  1. Initiate an Exchange: Contact our customer service team within 7 days of receiving your order. You can reach us by email at [your email address] or by phone at [your phone number].

  2. Provide Details: Provide details about the item you wish to exchange and the reason for the exchange. Include your order number and any relevant information.

  3. Return Instructions: Our customer service team will provide instructions on how to return the item. Ensure that the jewelry is unworn, in perfect condition, and includes the original packaging or carrier packaging.

  4. Return the Item: Send the item back to us as instructed. The item must be returned in its original condition.

  5. Shipping Costs: The customer is responsible for the shipping costs associated with returning the item for exchange. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item arrives safely.

  6. Receive Store Credit: Once we receive and inspect the returned item, we will issue store credit for the original amount paid. You can use this credit to place a new order for the item you wish to receive.

Please note that exchanges are not available for items on sale or damaged items. Ensure that your return is completed within 7 days to be eligible for an exchange.

Payments and Security

10. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

11. Is my payment information secure?

Yes, we use industry-standard encryption and security measures to protect your payment information. Your data is handled with the utmost care and confidentiality.

Custom Orders and Repairs

12. Do you offer custom jewelry designs?

Yes, we offer custom jewelry design services. Please contact us with your ideas, and our design team will work with you to create a unique piece.

13. What should I do if my jewelry needs repair? 

We do not offer repair services for jewelry. If you receive a jewelry piece with a production defect, please follow these steps:

  1. Check for Defects: Inspect your jewelry upon receipt. If you find a manufacturing defect, contact us within 7 days of receiving your order.

  2. Contact Us: Reach out to our customer service team by email at ana@byanabrazilianjewelry.com Provide details about the defect and, if possible, include photos of the issue.

  3. Return Instructions: Our customer service team will guide you on how to return the defective item. Make sure the jewelry is unworn and in its original packaging or carrier packaging.

  4. Store Credit: Once we receive the returned item and confirm the defect, you will receive store credit for the original amount paid.

Please note that returns for defective items must be made within 7 days of receiving your order.

14. How can I contact your customer service team?

You can reach our customer service team by email at ana@byanabrazilianjewelry.com. We are available Monday through Friday from 9 AM to 5 PM Eastern Time Zone (ET)